9coin's Privacy Policy
Your personal information is completely safe with us. This policy describes in detail how 9coin collects, uses, and protects your information.
Introduction and Scope
This Privacy Policy ("Policy") applies to all services, websites, and mobile applications of the 9coin platform ("we", "our", or "9coin"). This Policy explains our practices regarding the personal information of you — our user ("you" or "member").
Purpose of This Policy
9coin fully respects the privacy of its members. We believe you have the right to full control over your personal information. Through this policy we aim to transparently explain:
- What types of information we collect
- Why this information is collected
- Where and for how long the information is stored
- Who can access your information
- What rights you have over your information
By continuing to use our services you agree to the terms of this privacy policy. This policy should be read together with our Terms and Conditions.
Information We Collect
9coin collects only the information that is essential for the proper operation of our services. The various categories of information are described in detail below.
Registration and Identity Information
When creating an account you provide the following information:
- Full name (in Bengali or English)
- Email address
- Date of birth (for age verification)
- National ID number or passport number (for KYC verification)
- Residential address
- Mobile number (for SMS verification)
Financial Transaction Information
For deposit and withdrawal processing we collect:
- bKash, Nagad, or Rocket account number
- Bank account details (for bank transfers)
- Transaction history and amounts
- Deposit and withdrawal dates and times
- Payment method details
We never store your full card number or PIN.
Gaming Activity Information
Information automatically recorded while using the platform:
- Play history and bet amounts
- Win and loss records
- Preferred game categories
- Time spent active on the platform
- Bonus and promotion usage information
- VIP level and rewards information
Technical Information
Automatically collected from your device and connection:
- IP address and location information
- Browser type and version
- Device type and operating system
- Cookie and session information
- Access dates and times
- Referral URL information
Purpose of Data Use
9coin uses your information only for the following legitimate purposes. We never sell your information to third parties.
| Purpose | Description | Legal Basis |
|---|---|---|
| Account Management | Registration, login verification, and ensuring account security | Contract performance |
| KYC Verification | Identity verification and age confirmation (21+) | Legal obligation |
| Payment Processing | Completing deposits, withdrawals, and transactions | Contract performance |
| Fraud Prevention | Detecting and preventing unlawful activity | Legitimate interest |
| Customer Support | Providing support via 24/7 live chat and email | Contract performance |
| Responsible Gaming | Identifying excessive play patterns and providing support | Legal obligation |
| Service Improvement | Improving platform experience and functionality | Legitimate interest |
| Marketing Communications | Sending information about promotions and offers with your consent | Consent |
Data Sharing and Disclosure
9coin never sells or transfers your personal information to third parties for commercial purposes. However, specific information may be shared in the following limited circumstances.
Service Provider Partners
9coin works with various trusted service providers who assist in operating our services. These partners operate under strict confidentiality agreements and may use information only for specified purposes. This includes:
- Payment gateway service providers (bKash, Nagad, Rocket, banks)
- Identity verification services (KYC solution providers)
- Game software providers (PG Soft, Pragmatic Play, JILI, Spribe, Evolution Gaming, etc.)
- Cybersecurity and fraud prevention services
- Cloud hosting service providers
Legal Authorities and Regulatory Bodies
Information may need to be disclosed under legal obligations or in response to lawful requests from competent authorities. Such disclosure is limited and made only to meet legal requirements. This may include:
- Complying with court orders or legal notices
- Anti-money laundering (AML) compliance obligations
- Counter-terrorism financing (CTF) requirements
- Lawful requests from investigating agencies
Cookies and Tracking Technologies
9coin uses cookies and similar technologies to improve your experience and to keep the platform running smoothly.
Essential Cookies
These cookies are essential for the basic functionality of the platform. Without them the site cannot work properly. They maintain your login session, ensure security, and remember your preferred language and settings.
These cookies cannot be disabled.
Functional Cookies
These cookies remember your preferences and provide a personalized experience. For example, they store your preferred game categories, display settings, and other personalized settings.
Analytical Cookies
These cookies help us understand how users are using the platform. The information collected is used to improve our services. This data is generally collected in anonymous form.
Security Cookies
These cookies are used to detect fraudulent activity and to keep your account secure. They identify unusual login patterns and ensure cybersecurity.
Data Security Measures
9coin uses industry-standard best-in-class technology and processes to keep your personal information secure.
SSL Encryption
All data transmitted on our platform is protected by SSL/TLS encryption technology. This prevents third parties from intercepting your information.
Data Encryption
Stored personal information is protected by AES-256 encryption. Passwords are never stored directly — only encrypted hashes are stored.
Access Control
Only authorized staff can access your information, and only when required for a specific task. All access is logged and regularly audited.
Two-Factor Authentication (2FA)
We offer two-factor authentication for account login. Enabling it prevents unauthorized access to your account.
Regular Security Audits
Our systems are regularly tested by independent security experts. Any vulnerabilities identified are resolved immediately.
Secure Data Storage
All data is stored on secure, encrypted servers. Regular backups are taken and a disaster recovery plan is in place.
Data Retention Period
9coin stores your information only for as long as necessary. The retention period depends on the type of information and legal requirements:
- Account-related information: For the duration the account is active and at least 5 years after closure (as required by law)
- Financial transaction information: At least 7 years from the date of the transaction (as required by anti-money laundering laws)
- KYC verification documents: At least 5 years after account closure
- Gaming history: Full history for active accounts; for closed accounts, as required by applicable law
- Cookie and session data: Up to 30 days after the session ends
- Marketing communication data: Until you withdraw your consent
After the specified retention period, information is securely deleted or anonymised.
Your Rights Over Your Information
You have the following rights regarding your personal information. Contact us to exercise any of these rights.
Right of Access
You have the right to know what information we hold about you. Upon request, we will provide you with a copy of your information.
Right to Rectification
If your information is inaccurate or incomplete, you may request that it be corrected. We will do so as quickly as possible.
Right to Erasure
In certain circumstances, you may request that your information be deleted. However, information subject to legal obligations may not be possible to delete immediately.
Right to Restrict Processing
In certain circumstances, you may request that the processing of your information be restricted, such as when there is a dispute about the accuracy of the information.
Right to Data Portability
You may request your information in a structured, commonly used and machine-readable format.
Right to Object
You may object at any time to your information being used for marketing purposes, and we will stop doing so immediately.
Protection of Minors
9coin is firmly committed to ensuring that minors — that is, persons under the age of 21 — cannot use this platform. Our policy on this matter:
- All users' ages are verified at the time of registration
- Additional KYC documents may be requested if there is any suspicion
- An account belonging to a minor is immediately closed and the information is deleted
- No marketing is directed at minors
If you believe a minor is using this platform, please notify us immediately: [email protected]
Policy Changes and Updates
9coin may update this privacy policy from time to time. You will be informed of changes in the following ways:
- The updated policy will be published on this page and the date of the update will be noted at the top of the page
- For significant changes, a notice will be sent to your registered email address
- A notification about important changes may be shown when you log in to the platform
Continued use of the platform after any changes will be considered as your acceptance of the new policy. If you do not agree with the changes, you may close your account at any time.
Contact and Complaints
For any questions, concerns or complaints regarding this privacy policy or your personal information, please contact us:
- Email: [email protected]
- Live Chat: 24/7 support available in Bengali
We will provide an initial response within 7 business days of receiving your request and will endeavour to provide a full resolution within 30 days.
For other information related to this policy, please also read our Terms and Conditions and Responsible Gaming page.